Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, you must have a valid reason for returning, there must be proof of purchase, including photo evidence,

To start a return, you can contact us at support@mythermagloves.com. Returns may be granted if eligible.

If your return is accepted, you will be refunded your purchase, including shipping costs, without returning the product.

You can always contact us for any return question at support@mythermagloves.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be refunded through paypal or etransfer within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.